Question 1

Where do you ship?

Accepted Answer

We ship within Australia and internationally.Shipping availability, costs and estimated delivery times are calculated at checkout based on your delivery location and the items in your order.

Question 2

How long will my order take to arrive?

Accepted Answer

Delivery times can vary depending on the product, your location and the supplier fulfilling your order.Once your order has been dispatched, you’ll receive tracking information where available.Please allow additional time during busy periods, public holidays and major sales events.

Question 3

How much is shipping?

Accepted Answer

Shipping costs are calculated at checkout and may vary depending on the size of your order, the product and your delivery location.Any applicable shipping charges will be shown before you complete your purchase.

Question 4

Can I track my order?

Accepted Answer

Yes. Once your order has been dispatched, tracking details will be sent to the email address provided at checkout where tracking is available.If you haven’t received tracking information and believe your order should have been dispatched, please contact us.

Question 5

Can I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, please contact us as soon as possible.We’ll always do our best to help, but once an order has entered processing or has been dispatched, we may no longer be able to make changes or cancel it.

Question 6

What is your returns policy?

Accepted Answer

We want you to be happy with your Cabin & Hound purchase.If you need to request a return, please contact us with your order details and the reason for your request.Return eligibility may depend on the item, its condition and the circumstances of the return. Items must generally be unused, in their original condition and with any original packaging intact.Please refer to our Returns Policy for full terms.

Question 7

What if my item arrives damaged or incorrect?

Accepted Answer

Please contact us as soon as possible and include your order number, a brief description of the issue and clear photos of the item and packaging where relevant.We’ll review the issue and work with you to arrange the appropriate next step.

Question 8

How do I choose the right size?

Accepted Answer

Where sizing applies, please refer to the size guide or measurements provided on the individual product page before ordering.We recommend measuring your dog carefully rather than relying only on their usual size, as sizing can vary between products.If you’re unsure, feel free to contact us before placing your order.

Question 9

Are your products suitable for puppies and senior dogs?

Accepted Answer

Our collection is thoughtfully selected with comfort, function and everyday life in mind, but suitability will depend on the individual product and your dog’s needs.Please check the product description carefully before purchasing, particularly for puppies, senior dogs or dogs with mobility or health considerations.If you’re unsure whether a product is suitable for your dog, we recommend seeking advice from your veterinarian where appropriate.

Question 10

How can I contact Cabin & Hound?

Accepted Answer

You can reach us through the contact form on our website.We aim to respond within 1–2 business days.

Frequently Asked Questions